How a request becomes a phone call, and who pays whom
RooferMatch is a referral service. We are not a roofing company, we employ no roofers, and we do not do or answer for any work. We write about roofing costs, permits, licensing and insurance claims, and we pass your request to one independent roofing company that has agreed to receive it. This page covers what happens to your request and where the money comes from.
What happens when you send a request
- 01You give us the job, your ZIP code and a way to reach you.We keep the request, the time, your IP address and the exact consent wording you agreed to, so there is a record of what you asked for and what you said yes to.
- 02We send it to one independent roofing company that serves your ZIP.That may be a company we deal with directly, or a referral partner that places requests with the companies it works with, and the consent line on the form says a referral partner may act for the company. Either way, one request goes to one company.
- 03The company may contact you.We cannot promise how soon, or that anyone will. If it does, you agree the work and the price with it; RooferMatch is not part of that agreement, and the company answers for the work.
- 04If nobody contacts you, treat the request as unmatched.That can happen with an unusual job or in a ZIP code few companies cover. To find a roofing company yourself, use your state's licensing board lookup or the building department named on your city page.
How we are paid
The roofing company, or the referral partner acting for it, pays us for each request it receives. You never pay us. The fee does not depend on whether you hire the company, and we take no share of the job.
Being paid per request gives us a reason to make requests easy to send, and we push against that in the writing: where a page can say what to check before you call anyone, such as your insurer or your city's permit office, it says so ahead of the form. Payment never changes what a page recommends, and the companies that pay us do not see a page before it is published.
What we check, and what we do not
Below is what you can rely on us for and what is left for you to check.
- Every code, permit, licensing and insurance statement on the site links to the statute, rule or government page it came from, and a fact we cannot source is left out. Where we could only read a source through a summary, the sentence says so.
- Cost figures are labelled as estimates and say how they were built.
- We do not check any company's license for you, and we make no promise about any company's license, insurance or bond. Ask for the license number and check it with your state's licensing board.
- We do not inspect, rate or answer for any roofing company's work, and we do not publish reviews of roofing companies.
- We do not set or negotiate prices.
- We do not promise that a company will call, or that one serves your address, or that a call will come within any time.
Check the license yourself, it takes a few minutes
Most states license roofing contractors, and the rules on when a license is needed differ. Ask any company for its license number and look it up with your state's licensing board; a company that cannot give you one has told you something useful. Our guide to checking a roofer's license shows the steps and where to complain if something goes wrong.
Your information
Your request goes to the company described above and to the vendors that run our forms, hosting and call tracking. Depending on where you live, privacy laws let you ask what we hold and ask us to delete it, and the sharing that some laws treat as a sale can be switched off on the Do Not Sell or Share page. The privacy policy is the controlling document.
Who runs this
RooferMatch (roofermatchusa.com) is operated under that name. The mailing address is in the privacy policy. Editorial questions, privacy requests and partner inquiries all go to support@roofermatchusa.com. Roofing companies that want to receive requests can also use the partner page.